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Business Support Analyst - 54101

  • Location

    Basildon

  • Sector:

    Automotive

  • Job type:

    Contract

  • Salary:

    £20.84 - 20.84 per hour

  • Contact:

    Rachel Meacham

  • Contact email:

    Rachel.meacham@jonlee.co.uk

  • Contact phone:

    01384 446112

  • Job ref:

    57992

Title: Business Support Analyst

Division: Marketing & Sales Operations

Contract Position based at: Dunton

Rate: £20.84 per hour LTD rate (which equals £16.47 / hour PAYE rate)

Position Description:

The Central Order Fulfilment Support Team is responsible for monitoring and administration of the corporate inventory of orders throughout the whole OTD process and vehicles offered on the company eCommerce.

Provide operational support to develop and grow the capability of all Marketing Sales & Service users of the Order Fulfilment suite of tools and processes:

  • Dealer Ordering Systems: VISTA/SCA-C
  • Central Ordering Systems: VISTA/ORBIT/GOTD/SPECTRE/GOALS
  • Liaison and co-ordination with VOPS IT Team to identify, escalate and chase resolution on application issues affecting Order Fulfilment Business processes
  • Develop the capability and knowledge of the Order Fulfilment tools and processes to support Business process improvements
  • Optimize the data integrity in the Order Fulfilment and Sales Reporting applications
  • Coordinate related User documentation of the listed applications and ensure it is up to date
  • Develop and publish performance metrics to support process improvement activities
  • Support user training sessions Relationships and Interface
  • Liaison with European x-functional Marketing Sales & Service IT AM and AD organizations
  • Central European & Market Order Fulfilment Teams
  • eCommerce & CRM teams regarding stock, order and contracting interfaces
  • Material Planning and Logistics
  • Manufacturing
  • National Sales Companies an overseas business unit such as IMG and China

Skills Required:

  • Relationships and Interface
  • Liaison with European x-functional Marketing Sales & Service IT AM and AD organizations
  • Central European & Market Order Fulfilment Teams
  • eCommerce & CRM teams regarding stock, order and contracting interfaces
  • Material Planning and Logistics
  • Manufacturing
  • National Sales Companies an overseas business unit such as IMG and China Works on own initiative, Fast learner, Good communicator at different levels, Self-driven wanting to own the problem, Good team player

Skills Preferred:

Support background, user training/knowledge transfer, creation of user documentation

Experience Required:

  • Knowledge of Microsoft office products, worked in a support background before, Envisaged tool use
  • Core tool use on the advertised job are VISTA/ORBIT/GOB and an internal knowledge database Quality Centre/Test Director
  • Liaison with x-functionally supported applications like VINCENT/GFORCE/GPRICE/SAP EComm/SCA-C/FBMS/SPECTRE will be required
  • Team members need to become able to represent the other team members and their applications. In total the European OTD team handles 19 applications so far.
  • SERVICE BASED INTERFACES - supporting ECOMM /DMS and other service-based applications out of legacy data sources are under development and will become part of the support model
  • MS Office, related WEBTEAM tools and other remote communication tools - knowledge is prerequisite

 

Additional Information:

** THIS POSITION IS CONFIRMED INSIDE IR35**

Once the Covid restrictions have lifted, some travel maybe required to visit our business contacts in Europe.

To apply for this role please send your CV to rachel.meacham@jonlee.co.uk

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.

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