New

Client Experience Advisor 39512

Coventry

£23.63 - 23.63 per hour

Contract

Sector: Automotive
Function: Commercial
Contact: Ellie Ebbage
Email: ellie.ebbage@jonlee.co.uk
Phone: 01384 446118
Duration:
Contract
Job Ref: 67759

Job details

Client Experience Advisor - 39512

Do you have client advisor experience, and are you looking for a new opportunity in Coventry? Jonathan Lee Recruitment is helping a collaborative company recruit a Client Experience Advisor, and the role comes with an Umbrella contract rate of £23.63/hr (Inside IR35).

As a Client Experience Advisor, you will be knowledgeable in the company's brands in order to achieve effective solutions and deliver the highest level of client experience. You will be part of a large team, working in a busy and energetic environment, managing inbound and proactive contacts to and from clients, retailers and third parties.

In your first few weeks in this Client Experience Advisor role, you can expect to:

  • Build rapport with clients and retail teams, accurately understanding queries and delivering exceptional services
  • Manage client and retailer inbound and outbound contact via all customer communication channels, including telephone, chat, social media and email
  • Identify and manage any complaints on the initial contact
  • Adopt a Modern Luxury mindset approach in the way you offer robust solutions with the client at the heart of everything you do
  • Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer.

To apply for this Client Experience Advisor role, your soft skills, expertise and experience should include:

  • Experience in delivery of exceptional client experiences, including client experience team experience within automotive brands
  • A client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable
  • Experience of managing a high volume of queries
  • Customer Service Call Centre experience
  • Resilience and enthusiasm with ability to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs

To apply for this inclusive and collaborative contract Client Experience Advisor job in Coventry, please contact Jonathan Lee Recruitment today. We'd love to help you get your next role and enable you to fulfil your professional ambitions.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included

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Ellie Ebbage

Associate Director – Energy

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