New

Customer Services Executive (International)

West Midlands

£30k per year + 25 days hols, bonus and parking

Permanent

Sector: Automotive
Function: Administration
Contact: Sarah Bridges
Email: sarah.bridges@jonlee.co.uk
Phone: 01384 446132
Duration:
Permanent
Job Ref: 66759

Job details

If you have Customer Service experience within industry and have languages, then look no further than this exciting role within the Automotive Engineering industry, Jonathan Lee Recruitment wants to hear from you. We are working with an inclusive company to recruit a full-time Customer Service Executive for their team in Oldbury, and the role offers a salary of £30,000 for your dedication.

To give you an idea of how this Customer Service role would look and feel, here are some of the things you could expect to do:

Our Customer Executives speak to our International customers regarding their orders, and give knowledgeable advice and support, providing excellent levels of detail on our products.  

This role will provide an opportunity for take the lead in supporting the Customer Supply Manager through capacity and transport planning, dealing with daily escalations and managing the Customer Supply team. 

The role will liaise with external customers and internal departments (warehouse, supply chain, call centre, demand planning). 

Key responsibilities

  1. Supporting the team to target problem areas and creating resolution plans
  2. Liaising with both the Operations and Sales teams to support in the delivery of performance against targets
  3. Providing daily load planning schedules to internal and external stakeholders
  4. Develop and produce daily, weekly and monthly reports on key performance metrics
  5. Providing holiday cover across the team
  6. Escalating issues and concerns to Customer Supply Manager
  7. Dealing with International customers overseas it would be beneficial to speak other languages, e.g. Punjabi, Sindhu, Hindi, Bengali or Pushto. 

To apply for this Customer Service Executive role you will need Customer Service experience and as you will be dealing with International customers, languages are very important, ideally you will be able to speak Punjabi, Sindhu, Hindi, Bengali or Pushto. 

To learn more or to apply, get in touch with Jonathan Lee Recruitment today.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

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In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included

5882826

Sarah Bridges

Associate Director – Energy

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