Client Experience Advisor - 39266 - £23.63/hr (inside IR35)
If you have customer service experience and are seeking a new job in Whitley, Jonathan Lee Recruitment has an exciting opportunity for you. We are helping a collaborative company recruit a Client Experience Advisor, and the role comes with an umbrella contract rate of £23.63/hr (inside IR35).
As a Client Experience Advisor, you'll be an expert in the company's brands to achieve a 'right first time' response and the highest level of customer service. You'll be responding to clients’ enquiries and complaints on an exciting vehicle lineup and products. You'll be part of a large team, working in a busy and energetic environment whilst managing inbound and proactive contacts to and from customers, retailers, and third parties on a daily basis.
If you were already in this Client Experience Advisor role, here are some areas you might have been working in this week:
- Managing customer and retailer inbound and proactive outbound contacts via telephone, e-mail, social and digital platforms
- Identifying and managing any complaints on the initial contact and handover seamlessly to the Customer Solutions team
- Being an expert in the company's brands and products
- Identifying prospective customers and generating leads to the Retailer network
- Verifying all contacts and updating the SV-CRM system to ensure complete Data Protection compliance
- Acting as a role model for company values, Customer First Principles and Behaviours
To apply for this Client Experience Advisor role, you will require:
- Customer Service background
- Computer literate
- Excellent stakeholder negotiation skills
- Excellent attention to detail
- The ability to outline information in a straightforward manner
- Be results-orientated with a determination to make things happen
- Clear demonstration of a Customer First mindset in everything you do
Please don't hesitate to get in touch with our Jonathan Lee Recruitment team today to apply if this Client Experience Advisor position in Coventry motivates and inspires you.
Unfortunately we are unable to progress candidates who require sponsorship.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included