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Newport
£30k - 32k per year + commission
Permanent
Hybrid
Customer Support Executive
£30,000 – £32,000 + Excellent Commission
Newport, Shropshire
Full-Time | Permanent | Career Progression Available
Looking for more than “just another customer service job”?
If you’re passionate about delivering outstanding customer support, enjoy speaking to customers on the phone, and thrive in a fast-paced, technology-driven environment — this could be the opportunity you’ve been waiting for.
We’re hiring a Customer Support Executive to provide first-class support to customers via incoming calls, in-app messages and email, ensuring every interaction delivers exceptional customer satisfaction. This is a fantastic opportunity to join a growing, innovative software business where your contribution genuinely makes a difference — with clear progression opportunities as the company expands.
The Role – Customer Support Executive
As a key member of the Customer Support team, you will:
- Answer inbound calls and respond to in-app messages and emails in a professional and timely manner
- Provide high-quality customer service and technical support to app users
- Resolve customer queries efficiently, ensuring a positive customer experience
- Troubleshoot software and account issues
- Log and manage cases using CRM and digital support systems
- Work towards KPIs focused on response times, resolution rates and customer satisfaction
- Identify opportunities to improve the customer journey
- Support customer retention and contribute to upsell opportunities
You will be the first point of contact for customers, building strong relationships while ensuring they get maximum value from the platform.
About You
We’re looking for someone with experience in:
- Customer Service / Customer Support / Helpdesk / Call Centre roles
- Handling high volumes of inbound calls
- Responding to digital customer communications (live chat, messaging, email)
- Working in a SaaS, software, app-based or technology environment (desirable)
- Using CRM systems and support ticketing platforms
You will have:
- Excellent verbal and written communication skills
- A confident and professional telephone manner
- Strong problem-solving abilities
- Good organisational and time management skills
- A genuine commitment to delivering exceptional customer satisfaction
What’s in It for You?
- £30,000 – £32,000 basic salary
- Excellent commission structure
- Hybrid working
- Full training and ongoing development
- Genuine career progression opportunities
- Supportive, collaborative team culture
- Opportunity to grow with an expanding, forward-thinking business
- Lots of team building events throughout the year
If you are looking for a Customer Support Executive role with progression, commission and hybrid working, and you enjoy delivering outstanding service through inbound calls and digital support channels, we’d love to hear from you.
Apply today.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
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Newport
£50k - 60k per year
Permanent
On Site
ELECTRONIC CONTROL SYSTEMS ENGINEER NEEDED IN SHROPSHIRE!!
Are you an experienced Electronic Control Systems Engineer seeking a new job opportunity, and are you looking for a role within Shropshire (or are you open to relocating to Shropshire)?!
We are seeking an Electronic Control Systems Engineer to join a leading Agri-Tech business in Shropshire, this is working a fixed day shift pattern (37 hours per week) and the annual salary is up to £60,000 per annum (DOE), the hiring manager is looking for someone who will be based in the office 5 days per week, there is an opportunity to work from home 1 day per week every 2 weeks, and a relocation package can be offered for someone who lives more than 2 hours away from Shropshire and is prepared to move to the area.
PLEASE BE ADVISED THAT SPONSORSHIP IS NOT AVAILABLE, SO PLEASE DON'T APPLY IF YOU REQUIRE SPONSORSHIP NOW, OR AFTER POST STUDY.
This role would suit a practical person who is excited by making their designs reality, and suitable for a candidate that wants to make a difference, and be part of an exciting journey into advanced engineering relating to the agricultural sector. The primary focus of the role will be relating to the electronic control systems and architecture development of a 50-75hp electric and hybrid tractor.
Previous experience from within the Off-Highway or Agricultural industry is preferred.
Anyone who has worked as a Software Engineer, Systems Engineer, Control Systems Engineer, Electrical Systems Engineer, Electronics Engineer, Electrical & Software Application Engineer or Software Applications Engineer would be well received.
What You Will Do:
- Take ownership of the electronic control system development for advanced agricultural tractors.
- Specify electronic components such as ECUs and sensors, ensuring they meet technical requirements.
- Develop and prototype software to control tractor systems.
- Design and manage HIL/SIL rigs for testing and validation.
- Debug, commission, and perform regression testing on prototype tractors.
- Integrate electrical and electronic systems into the overall vehicle design.
- Manage suppliers to achieve technical goals and oversee vehicle software development.
- Ensure designs meet global standards, cost, timing, and quality requirements.
What You Will Bring:
- Minimum of 5 year's experience within a similar role
- Proven experience in software development, from requirements to physical validation.
- Expertise in tools like Vector CANalyzer, Parker IQAN, Matlab/Simulink, and Bosch BODAS.
- Knowledge of CANbus, ISObus, and electronic control systems for off-highway or agricultural vehicles.
- Experience with electrification, hybrid powertrains, and whole vehicle system integration.
- Strong problem-solving, organisational, and communication skills, with the ability to collaborate across global teams.
This role is a key part of the company's ambitious plans to innovate within the agricultural engineering sector. The successful candidate will be instrumental in developing advanced technology for the UK and European markets, contributing to the design and delivery of a 50-75hp electric and hybrid tractor. This is a unique opportunity to be part of a company that values creativity, technical excellence, and teamwork.
Location:
This role is based in Newport (Shropshire), a relocation package is on offer and available for someone who lives more than 2 hours from Shropshire and is prepared to move to the area.
Interested?:
Don't miss this chance to be part of an exciting journey in advanced engineering. Apply now to become the Electronic Control Systems Engineer who helps shape the future of agricultural technology!
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Save Job