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Customer Quality

Posted by: Tom Webb-Skinner 3 Apr 14 - 2:13PM  | Recruitment

To be the customer’s first choice - easier said than done. As recruitment professionals, we know that it is not just our understanding of what we recruit for that matters to our clients but how we provide the service we do. We have been successfully delivering recruitment services for over thirty five years and a lot has changed in that time. We’ve seen the people change and certainly the technology but we’ve seen how expectations change too. Therefore, we never assume that we know what our clients want.

Henry Noteman, a veteran of almost 20 years with the company, and recently appointed Head of Customer Quality at Jonathan Lee Recruitment, has put the focus on gaining a clear understanding of the needs of our clients. "We can never know enough about what our customers want, so we have embarked on an exercise of speaking to representatives from all of the customers we supplied to last year. It is a challenging task but it will be worth the effort to gain some invaluable insights into how we can ensure continuous improvement of our service."

The question to our customers is very simple - "If you had to reduce your current recruitment supplier list from five down to two, what criteria would you consider important in making that decision?" We will publish our findings to you when we have compiled a comprehensive set of data to help you reflect on what your industry colleagues are saying. If you want to answer this question yourself then please contact Henry directly either by email at or on 01384 446 161.

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